Lucent Technologies

  Lucent Technologies - Bell Labs Innovations  

"PaNDA" Intranet Database Project 

by David Martin
Web Developer & Programmer, Blue Mountains, Greater Western Sydney, Australia

For application in the NetworkCare Professional Services' Call Centre and Network Operations Centre (NOC), the project serves as a customised application for specific end-user application, enhancing the existing PaNDA database.

Objectives for the enhancements include:

  • Provide a tool to alert Network Operations Centre staff to meet fault timeline and other agreed response time commitments
  • Auto-escalate
  • Auto-correlate faults to effected customers

Active Server Pages (ASP) have been constructed to add, edit, query and view content from 15 database tables. Hand-coded ASP is employed on almost all pages. Multi-functional pages are controlled by parameters passed through query-strings and the session object.

PaNDA aims to guide users to follow correct procedures, prompt them when necessary, block them off when they misuse the system, and log everything.

PaNDA runs on an NT server, using a Microsoft Access database. Development is carried out primarily in FrontPage 2000, and also Access 2000. Input and output screens are constructed in HTML and ASP for viewing via Web browser, using VB Script and Access Jet SQL.

The initial four week contract has been extended three times, to enable further enhancements to be carried out. Currently, the contract is expected to expire at the end of June, 2001, making a total period of seven months.

Being intranet based, this site is not accessible to the public. For more information about the environment in which PaNDA operates, click here... 

Project supervisor is David Greenwood, 
Customer Service Manager, NetworkCare Professional Services, 
Lucent Technologies
, North Ryde, Sydney, NSW, Australia. 
Phone: (02) 9886-8414, Fax: (02) 9886-8444,

  • Lucent Technologies - Said to be America's largest communications company.
  • NOC - Lucent Worldwide Services' "Network Operations Centre"
  • ASP - Active Server Pages. Tool set for putting active content (eg. databases) on the Web or intranet.
  • VB Script - Scripting language, for use on web pages,  based on Visual Basic.
  • SQL - Structured Query Language. Language for querying and manipulating databases.
  • Microsoft Access - Database component of MS Office.
  • Microsoft FrontPage - Web development component of MS Office.
Lucent Technologies Company Profile 

Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers the systems, software and services for next-generation communications networks for service providers and enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth areas such as broadband and mobile Internet infrastructure; communications software; Web-based enterprise solutions that link private and public networks; and professional network design and consulting services.  For more information on Lucent Technologies, visit its Web site at

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Microsoft FrontPage 2000

David Martin is a Web developer and programmer based in the Lower Blue Mountains, near Sydney, Australia.
He is seeking work, following the completion of this contract.

Web developer, Web programmer, ASP programming, Intranet development, VB Script, FrontPage
Web development, Web programming, ASP programmer, Intranet developer, VB Script, FrontPage
Active Server Pages, database, database driven Web sites